Marketing Cloud Survey Reports

Survey reports detail information about guest responses to surveys conducted by your resort. Each Survey report can be filtered to only include data from:

  • Specific surveys
  • Surveys conducted during specific date ranges

The Survey Detail Pivoted report shows a guest's individual responses to survey questions in addition to their personal information and Customer Key (a unique identifier assigned by Inntopia).

  • Responses are organized by Response ID.
  • If available, the report also shows the System ID for the system on which the survey was collected.
  • This report can be run for one survey at a time.
  • Because it provides so much information, Inntopia recommends running it for one to seven days.
  • This report is best viewed in Microsoft Excel.

Use the following parameters to filter the report data:

  • Survey* – Select the survey for which you want to run the report.
  • Start Date* – Enter the date from which report results begin.
  • End Date* – Enter the date on which report results end.

* = required parameter

 

Most Marketing Cloud reports require parameters to be defined before results are returned.

Note: To run some Marketing Cloud reports, you MUST make a selection for each parameter in linear order. Each parameter filter must to be opened, even to just select all or confirm the default option.

  1. From the navigation menu on the Marketing Cloud dashboard, click Reports. The Reports menu expands.

  2. From the Reports menu, select a report category. A list of reports available for that category appears.
  3. Select the report you want to run. The Report Viewer - <Report Name> screen appears showing the parameters available for the report you selected.
  4. Use the drop-down lists to select your report parameters. Depending on the type of report you select, the parameters will vary.

    Note: Parameters marked with an asterisk (*) are required to successfully run a report and vary depending on the report selected.

  5. Click Retrieve Report. The report results appear.

For instructions on exporting a report, click here.