Modify a Product Cancellation Policy

Cancellation policies for products or promotions cannot be deleted; however, you can deactivate a policy by modifying the dates it is active. Individual cancellation fees cannot be modified; to make a change to a fee, you must delete the fee and enter a new one.

Note: Cancellation policies previously used on any reservation CANNOT be modified or deleted. Any attempt to modify or delete an “in-use” cancellation policy results in an error message. To update an "in-use" policy, create a new policy with a similar date range (for example, starting a day later) to the "in-use" policy.

1. To modify a product cancellation policy, in Inntopia RMS, click the Product tab. The Product screen appears.
2. Find the product whose cancellation policy you want to modify and from its corresponding Settings drop-down list, select Cancellation Fees. The Cancellation Fee for <product name> screen appears showing all active cancellation policies and fees for that product.

   

3. To modify the dates for which a policy is active:
   1. Find the policy you want to modify and in the upper right corner of the policy, click the pencil icon. The Edit Fee window appears.

      

   2. In the Beginning on and Ending on date fields, enter the new dates the policy is to be active.
   3. In the If cancellation occurs drop-down list, select the type of occurrence under which the cancellation will be applied.
   4. Click Save. The Edit Fee window closes and the policy is updated with your changes.
4. To delete a specific cancellation fee from the policy:
   1. Find the fee you want to delete and click its corresponding trash icon. A confirmation message appears.
   2. If you are sure you want to delete the fee, click Yes.

      

      The fee is deleted from the policy.