Modify a Supplier Cancellation Policy

Cancellation policies for a supplier cannot be deleted; however, you can deactivate a policy by modifying the dates it is active as long as it has not been used to book an itinerary. Individual cancellation fees cannot be modified; to make a change to a fee, you must delete the fee and enter a new one.

Note: Cancellation policies previously used on any reservation CANNOT be modified or deleted. Any attempt to modify or delete an “in-use” cancellation policy results in an error message. To update an "in-use" policy, create a new policy with a similar date range (for example, starting a day later) to the "in-use" policy.

1. Open the Cancellation Fees screen for your company and in the list of cancellation policies, find the one you want to modify.
2. To change the dates a policy is in effect, enter new dates in the Beginning and/or and Ending fields and click Save Change.

   

3. To change the circumstance under which the policy should be applied, in the If cancellation occurs drop-down list, select the occurrence type and click Save Change.
4. To delete a specific fee from the policy, find the fee you want to delete and click its corresponding trash icon.

   

   The cancellation information is removed from the policy.