Customer Credit Balances Report
The Customer Credit Balances Report shows a list of itineraries with unreconciled credit balances. To check whether the agent specified for a refund to be issued back to the guest or that a cancellation fee needs to be applied, you can view the Itinerary History by clicking the Itinerary ID link. You can also click on the Customer Account Receivable tab to make the appropriate adjustments.
The Customer Credit Balances Report is most useful for CRS partners working on the reseller collects business model (where payment is collected by the reseller for the amount of the reservation who then pays the supplier).
Run the Report
- In Inntopia CRS, click the Reports & AR/AP tab. The Reporting, Receivables and Payables page appears.
- In the Receivables section, click Customer Credit Balances. The report appears in a new browser window. A sample report is shown below.
- To access the Customer Account Receivable tab for a particular guest, click on an itinerary ID tied to that guest.
Show Me Column Descriptions
- Guest Name – Guest name on the reservation
- Itinerary ID – Link to view Itinerary History Detail, Customer Accounts Receivable, Supplier Commissions Due, and Supplier Accounts Payable
- Last Transaction Date – Date of last transaction or payment to itinerary
- Balance – Current credit balance due (either to be refunded back to customer, for Cancellation Fee to be applied or for unconfirmed item to be removed from itinerary)
