Customer Requirements

When booking their products, suppliers may sometimes want or need to collect additional information about a guest. For example, a lodging provider may want to know what time a guest will arrive and the arrival airport, or to ensure product availability, an equipment rental supplier may require boot size and head measurements for helmet size at the time of booking. To capture this type of extra information, suppliers can set up a customer requirement. Customer requirements can be used for both required and optional information.

When you add a Customer Requirement to a product and your system is configured to require customer requirements, a link for the CRS agent to enter the requested information is included on the Itinerary window and requested requirements appear in the eComm checkout path for online guests to fill out.

For a full list of Customer Requirements, click here.

Notes:
  • By default, Inntopia CRS does not require agents to enter customer requirements to complete a reservation. To force agents to collect customer requirements prior to completing a reservation, contact Inntopia Partner Services to set the Bypass Customer Requirements system setting to No. This will prohibit an agent from completing a reservation without entering customer requirements.
  • Customer requirements are included within the guest confirmation email. No setup is required.