Manage RMS Users

The user privileges below explain what functions a user is allowed to perform in Inntopia RMS.

You can create a new user and their temporary login credentials and add the new user to your Inntopia RMS account.

1. Log into your Inntopia RMS account and click the Company tab.
2. In the Company Information column, click User Access. The User Access page appears listing existing users and their current access privileges in alpha order by user ID.

   

3. Click Create New User. The Create a New User window appears.

   

4. Enter information in the following in the following fields (fields marked with an * are required):
   • Username/ID* – Enter the user name of the person you want to add. Must be unique and cannot already exist within the Inntopia User Account database.
   • Password* – Enter a password for the new user. The password must be at least seven characters long and contain a combination of numbers and letters. The password is a temporary password that the user must change during the initial log in of the account.
   • Confirm Password* – Re-enter the temporary password for the new user.
   • First Name/Last Name*– Enter the first and last names of the new user.
   • Email* – Enter the email address for the new user.

     Note: Logging into Inntopia CRS or RMS requires users to enter an authentication code received via voice/text or email as part of the log-in process. If using email to receive the code, each user must have a dedicated email address to receive the authentication code.

   • Phone Number (Display) – Enter the phone number for the new user. This is the number that will be displayed on confirmation communications.

     Note: If your browser has the remember name and password feature enabled, your own user name and password may appear in the first two fields on the Create a new user for <Sales Channel> window. If this happens, you must clear your own name and password prior to entering the new user information.

   • Verification Phone Number –

     In the Verification Phone Number field, enter the mobile (text or voice message) or land-line (voice message only) phone number at which you want to receive the verification log-in code. The code is required for logging into your Inntopia CRS or RMS account.

     The Verification Phone Number field supports phone extensions, international numbers, and internet/VOIP phone numbers.

     1. To enter an international phone number:
        1. From the Country Code drop-down list, select the country.

           

        2. Enter the phone number digits.
     2. To enter an office phone number extension:
        1. Enter the phone number digits.
        2. Type ext. or x and the extension digits (111-111-1111 ext. 123 or 111-111-1111 x123).

     Note: If no number is entered in the Verification Phone Number field, the verification code will be delivered to the email address for the account; however, Inntopia recommends filling out this field as text/voice message is a more secure means of receiving verification codes and will eventually be the sole means of receiving the code from Inntopia.

5. Click Add User. A message appears asking you to confirm you want to add the user to the Inntopia RMS account.

   

6. Click Yes. The new user is created and appears in the list of users on the User Access page. By default, newly added RMS users are granted Reservations privileges.

   

7. You can now edit user privileges for the user.

You can add an existing user to your Inntopia RMS account.

1. Log into your Inntopia RMS account and click the Company tab.
2. In the Company Information column, click User Access. The User Access page appears listing existing users and their current access privileges in alpha order by user ID.

   

3. Click Add Existing User. The Add an Existing User window appears.

   

4. In the User Name/ID field, enter the existing user information.
5. Click Add User. A message appears asking you to confirm you want to add the user to the Inntopia RMS account.

   

6. Click Yes. The new user is created and appears in the list of users on the User Access page. By default, newly added RMS users are granted Reservations privileges.

   

7. You can now edit user privileges for the user.

If you have Security privileges, you can assign, change, revoke, or restore an existing user’s access privileges at any time.

1. From the RMS home page, click the Company tab and from the Company Information column, select User Access.

   The User Access page appears listing existing users and their current access privileges in alpha order by user ID.

   

2. In the list of existing users, find the user for which you want to make changes and click the corresponding ellipses and from the menu, click Edit Role.

   

   The corresponding check boxes become available to use.

   

3. To assign or revoke individual privileges, check/uncheck the boxes corresponding to the privileges you want to add or revoke for the user.
4. When you are done making changes, click the corresponding checkmark button. A message appears asking you to confirm the changes.

   

   1. To confirm the changes, click Yes. The changes you made are saved for that user.
   2. To cancel the changes, click Nevermind. The changes you made are not saved.

You can easily remove a user from your Inntopia RMS account.

1. Log in to your Inntopia RMS account and click the Company tab.
2. In the Company Information column, click User Access. The User Access page appears listing existing users and their current access privileges in alpha order by user ID.

   

3. In the list of users, find the user you want to remove and click its corresponding ellipsis and from the drop-down menu, click the Remove icon.

   

   A message appears asking you to confirm that you want to remove the user.

   

   1. To remove the user, click Yes. The user is removed from your RMS account.
   2. To cancel removing the user, click Nevermind. The user remains active in your RMS account.