Log into Inntopia CRS or Inntopia RMS
Inntopia CRS and Inntopia RMS use Multi-Factor Authentication (MFA) which requires users to enter a verification code received either via voice/text message or email as part of the log-in process.
Each CRS or RMS user must have a dedicated verification phone number or email address associated with their user account to receive the verification code.
Note: The Verification Phone Number field supports phone extensions, international numbers, and internet/VOIP phone numbers.
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For information on updating CRS or RMS user information, including entering a verification phone number, use the following links:
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To receive the verification code via voice/text, each user must have a dedicated verification phone number for their user account.
- Open the Inntopia CRS or RMS login screen.
- In the Username field, enter the username you chose when you created your Inntopia CRS or RMS account.
- In the Password field on the login screen, enter your password.
- Click Login. A pop-up window appears offering a choice between receiving the verification code via text or phone call.
- Select the method by which you want to receive the code and click Ok, send me a code. The verification code is sent via the selected method to the verification phone number associated with your account.
- In the Verification Code field on the login screen, enter the code you received.
- Click Verify. You are now logged into your Inntopia CRS or RMS account.
- The Verification Phone Number field supports phone extensions, international numbers, and internet/VOIP phone numbers.
- The verification code is valid for ten minutes. If your verification code expires prior to entering it in the Verification Code field, you must request another code.
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To receive the authentication code via email, each user must have a dedicated email address .
- Open the Inntopia CRS or RMS login screen.
- In the Username field, enter the username you chose when you created your Inntopia CRS or RMS account.
- In the Password field on the login screen, enter your password.
- Click Login. An email containing a verification code is sent to the email address associated with your username and the Verification Code field appears on the login screen.
- Locate the email you received from Customer Care <onetime.authentication@inntopia.com> in your email in-box.
- In the Verification Code field, enter the verification code you received in the email.
- Click Verify. You are now logged into your Inntopia CRS or RMS account.
- If the email does not appear in your in-box, be sure to check other email folders such as Junk or Spam.
- The verification code is valid for ten minutes. If your verification code expires prior to entering it in the Verification Code field, you must request another code.