RTP Two-Way Integration: Overview

• Increases accuracy and operators’ ability to manage the yield on tickets, lodging, and other items that have flexible pricing and inventory constraints.
• This integration can be enabled with Inntopia CRS and/or Inntopia eComm.
• All rates and availability are maintained in RTP.
• All RTP-integrated products must be maintained within a single Inntopia RMS account.
• Only integrated products can reside in the Inntopia RTP supplier account. The supplier account cannot contain a mixture of integrated and non-integrated products.
• The earliest arrival date within an itinerary will always be sent to RTP.
• Reservation delivery ONLY can be enabled for use with Inntopia YieldView.
• The RTP OrderId can be used as the barcode in existing barcode and voucher functionality.

• RTP Customer Property Sets
• Delivery Methods/Locations
• Auto-Fulfill
• Liability Waivers
• Private Lesson Profile Mapping
• Pre-Book Check
• Guest Look-Up/Customer Matching
• Line-Item Reconciliation
• Inventory Pools
• Multi-Component Product Configuration

There are fees for setting up some parts of the RTP Two-Way Integration. For information on pricing, contact Inntopia Partner Services.

Customer Requirement Set Up Fees

There is an initial fee due to Inntopia for setting up and testing Customer Requirements for your RTP integration. Adding customer requirements or their values beyond what is included in the default list incurs an additional fee which is determined on a case-by-case basis depending on the number of customer requirements and values requested. If you choose to add more products after the initial setup is complete, you will be charged an hourly development rate.

To determine the exact cost required to set up and test your Customer Requirements, contact Inntopia Partner Services.

Delivery Locations/Methods Fees

There is an initial fee due to Inntopia for setting up and testing RTP Delivery Locations and/or Delivery Methods. Adding locations and/or methods or their values beyond what is included in the default list incurs an additional fee which is determined on a case-by-case basis depending on the number of methods and/or locations requested. If you choose to add more products after the initial setup is complete, you will be charged an hourly developer rate.

To determine the exact cost required to add your locations and/or methods, contact Inntopia Partner Services.

Liability Waiver Authorization Fees

Inntopia charges a fee for the first Waiver and Authorization Type Code setup and a smaller fee for each additional waiver setup.

To determine the exact cost required for your set up, contact Inntopia Partner Services.

RTP OrderId for Bar Code Fees

Inntopia charges a fee for enabling your Inntopia-RTP integration to use the RTP OrderId for existing bar code and voucher functionality.

To determine the exact cost required for your set up, contact Inntopia Partner Services.

• Order Customer – Customer placing the order
• Product Customer – Customer using the product.
• Customer Profile – Information collected via customer requirements that populates various fields in the Rental, Child Registration, and Skier/Snowboarder profiles found in the Customer Manager in RTP.
• Customer Requirements – Specific information about customers which can be mapped as a Customer Profile to downstream to RTP with an order.
• Profile Mapping Spreadsheet – Excel spreadsheet used to configure RTP-specific customer requirements in your Inntopia System.
• Alternate ID – A field on the Customer Profile within the RTP Customer Manager that may be populated with the Inntopia Customer ID.
• Authentication Profile – Field in RTP for the customer eStore/Inntopia UserID (email).

To use the RTP/Inntopia integration, you must have the following:

• RTP’s Enterprise RTP|One software installed as well as an RTP|Connect License. For information and pricing, contact your RTP representative.

Note: Although it is not a requirement, having both a test and production RTP installation, each with their own web service URL, can be very useful for setting up and testing the integration.

The information below provides an overview of all the necessary steps to complete a new, successful RTP/Inntopia integration. Your Account Manager will work with you to complete these steps.

After ACTIVE Network delivers the web service and a list of all products being sold through the integration to the partner, Inntopia requires a minimum of 4–6 weeks to review the data, perform the product mapping, and perform other necessary tasks related to setup and testing. The mapping is based on the types of RTP products returned in the <productinquiry_response> XML from RTP.

1. Partner contacts Inntopia Partner Services to request the integration and describes the RTP items they want to sell via the integration.
2. Inntopia evaluates the request to determine implementation dates and fees. Inntopia communicates back to the partner within 10 business days.
3. Inntopia schedules implementation dates with the partner to include Inntopia training and consultation as needed.

   Supplier provides:

   • Test web service URL and secure production web service URL they received from ACTIVE Network
   • RTP version #
   • RTP Supplier Name
   • RTP Supplier Code
   • RTP Distributor Code
   • RTP Distributor Name
   • Target
4. Partner works with Inntopia to create the RTP Integration supplier account.
5. Inntopia provides an overview of the specific configuration necessary in Inntopia RMS.

   Supplier provides the following for each supplier shell to their Strategic Account Manager or Implementation Specialist who then passes the information to either the Inntopia Technical Services or IT team:

   • Integrated products
   • Inntopia product categories. For a full list of product categories, click here.
   • At least one future availability date for all products
6. Inntopia maps RTP products to product categories in Inntopia.
7. Inntopia initializes the integration to auto-generate the products.
8. Partner reviews product mapping and completes necessary product configuration.
9. Partner completes user acceptance testing of all necessary go-live products.
10. Inntopia and Partner schedule go-live date.
11. Inntopia provides go-live support as necessary.
12. Partner monitors the integration during go-live and communicates any issues to Inntopia.
13. Inntopia responds to issues in a timely manner with regard to severity level.

For Order Processing/Order Modification information, click here.

For Configuration information and instructions, click here.

• RTP Products with Waivers/Photos – RTP products that include a waiver/photo should not be sold through Inntopia CRS. Unlike Inntopia eComm, Inntopia CRS is not set up to process a waiver/photo.
• Rental Inventory Fulfillment Locations – Rental inventory fulfillment locations are not supported at this time in the RTP|Connect interface. Inntopia's recommended solution for managing this scenario is to create separate RTP products for each of your fulfillment locations.
• Availability Calendars – Availability calendars are disabled for Inntopia online channels because this calendar only works with availability stored in Inntopia.
• RTP Consumer Description – The RTP consumer description is not a supported field in the ACTIVE Network RTP interface. The Product Description is utilized by the integration.
• RTP Products with Prompts – RTP products with prompts are not supported by the current integration.
• Derived Products – Derived products are not supported by the current integration.
• Copy an Existing Product – Do not use the Copy an Existing Product feature for integrated products. All integrated products should be auto-created through RTP.
• Multiple Activity Codes for a Single Product – Products must either be two unique activities (and two unique products in Inntopia) or consolidated into one.
• Example:

  Two unique activities/Inntopia products: Activity 1 – Two-Day Lift TicketActivity 2 – Lesson

  One consolidated activity/Inntopia product:

  • Two-Day Lift, Lesson, and Rental