Set Search Attributes for Lodging and Activities

The Inntopia system provides attributes you can use to describe your lodging and activity products to help call-center agents and online consumers filter searches. This topic explains how to set these attributes for your property and products from Inntopia RMS.

The flow chart below demonstrates the important relationship between CRS and Suppliers for setting up search options.

You can use Inntopia RMS to distribute information about your supplier and products to a local call center, your own website, or both through Inntopia CRS and/or Inntopia eComm. Call-center agents and online consumers use some of these attributes to filter their searches making it easier to find what they are looking for.

Taking the time to set up these attributes for each property and product will increase the number of instances they are included in search results, which means more bookings for you.

To be included in as many search results as possible, set up as many attributes as apply to your property and products. When working with a call center, it is important to know which basic attributes their agents use in their searches. You can provide as many specific attributes as you want for searches; however, for your property and products to be included in call-center search results, you must set up at least those basic attributes in RMS.

Many items in the lists of attributes are similar, such as Heated Pool, Indoor Pool, Pool, or Pool (Year-round) so it is important to select the correct attributes.

For example, if a call center agent performs a search of Property Amenities by Pool and you selected only Heated Pool when setting up Property Amenities, your property would not be included in those search results. However, if you selected Heated Pool and Pool, your property would be included in those search results.

Note: If a product has a location associated with it, Inntopia looks at the Property Amenities of the Location during a search. If a CRS wants to search by amenity, you must set property amenities for locations.

Click the links below for a description of each search attribute category and how to set up its attributes.

Property amenities describe your property to call-center agents and online consumers. The property amenities you can choose from to describe your property are from a pre-defined list maintained by Inntopia. Each amenity you select from this list is included in the list of search options the call-center manager can choose from to narrow, or filter, searches for both agents and online consumers.

  1. From the Inntopia RMS home page for your property, click the Company tab. The Company Information screen appears.
  2. On the left side of the page click Property Amenities. The Property Amenities window appears showing the list of property amenities.

  3. Scroll down the list and check the box to the left of each amenity that applies to your property. It is important to choose as many amenities as apply to your property to ensure it is included in as many search results as possible. If you work with a call center, be sure to choose at least the exact amenities they will use in their searches. If you do not choose these exact amenities, it will limit the number of instances your property is included in their search results, which means fewer bookings.

    4. For call-center agents and online consumers, the amenities you selected appear in the Features window of the Location Details screen.

You can define the type and number of bed(s) contained in a specific unit such as Queen, Double, Bunk, Sofabed, Crib, etc.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Beds in Unit tab. The Beds in Unit window appears showing the list of available bed types.

  4. Scroll through the list and select the number of each bed type that applies to your property.
  5. Click Save. The bed types you selected appear for call-center agents and online consumers on the Features tab of the Item Details screen.
  6. To return to the Products page, click Close.

Unit amenities describe the specific features available in a particular product (or room) to call-center agents and online consumers. The unit amenities you can choose from to describe your products are from a pre-defined list maintained by Inntopia. Each amenity you select from this list is included in the list of search options the call-center manager can choose from to narrow, or filter, searches for both call-center agents and online consumers.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Unit Amenities tab. The Unit Amenities window appears showing the list of available room amenities.

  4. Scroll down the list and check the box to the left of each amenity that applies to your product.
  5. Click Save. The amenities you selected appear for call-center agents and online consumers on the Features tab of the Item Details screen.
  6. To return to the Products page, click Close.

Unit Type describes the kind of room you are selling to call-center agents and online consumers.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Unit Type tab. The Unit Type window appears showing the list of available room types.

  4. Scroll down the list and check the box to the left of each unit type that applies to your product.
  5. Click Save. The unit types you selected appear for call-center agents and online consumers on the Features tab of the Item Details screen.
  6. To return to the Products page, click Close.

You can use Rooms in Unit to indicate the number and types of rooms available for a particular product.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Rooms in Unit tab. The Rooms in Unit window appears.

  4. In the fields provided, enter the number of bathrooms, bedrooms, kitchens, etc. that applies to your property.
  5. Click Save. The unit types you selected appear for call-center agents and online consumers on the Features tab of the Item Details screen.
  6. To return to the Products page, click Close.
Notes:
  • If the Bedrooms field is left blank, your property will show up in initial search results; however, if an agent or online guest filters for a specific number of bedrooms, your property will not show up in those subsequent results.
  • To ensure a Studio unit shows up in search results filtered by a specific number of bedrooms, set the Bedrooms field to zero.

Neighborhoods are used to divide a city or town into different geographic sections in which one or more products might be located. Online consumers and call-center agents can filter a search by selecting the neighborhood that best suits their needs.

Neighborhoods that apply to your products are added to the system by Inntopia. To ensure your products are included in as many search results as possible, Inntopia recommends selecting a neighborhood for each product.

  1. From your Inntopia RMS home page, click the Products tab. The Products page appears with your products listed.
  2. Find the product you want to work and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Neighborhoods tab. The Neighborhoods window appears listing all the neighborhoods previously set up by Inntopia.

  4. Check the box to the left of the neighborhood that applies to your product.
  5. Click Save. The information you entered appears for call-center agents and online consumers on the Features tab of the Item Details screen.
  6. To return to the Products page, click Close.

Unit Location is a special category for properties that have multiple management companies, or suppliers, managing different units at the same location. Unit Location can often be applied to units in condominium complexes.

When setting up attributes for products that are located somewhere other than your physical address, you can assign the appropriate location to each product. If you do not assign a product’s location in the Inntopia System, the product will not be listed in search results under that location name.

Before you can assign locations to products, all applicable locations must have already been entered into the System. Locations are only available to choose from if the city, state, and country of a product’s Item Address matches the previously-entered city, state, and country of the location address.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Unit Location. The Unit Location for <Product Name> screen appears.

  3. From the Location drop-down list, choose the location that applies to your product.
  4. Click Save. The Location you selected appears for that product on your website.
    If no locations appear in the Location drop-down list, you can Verify Item Address to match the location address.
  5. To return to the Products page, click Close.

You can make Activity products searchable by specific attributes such as the number of days an activity is valid or by the age of the activity user. You can also set lift tickets to be searchable by whether or not it is an RFID Reloadable lift ticket.

Specify the number of days for which an activity is valid.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Number of Days tab. The Number of Days window appears.

  4. In the Number of Days field, enter the number of days for which the item is valid.
  5. Click Save. The activity item is now searchable by the number of days the item is valid.
  6. To return to the Products page, click Close.

Age Categories are used for various activity products, such as lift tickets, to distinguish the ages of users to whom they are available. Only ONE Age Category can be assigned to a product. You can specify the Age Category to which the item belongs, such as Child, Adult, Young Adult, Senior and others.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Age Category tab. The Age Category window appears.

  4. Select one age category for which the lift ticket item is valid (only ONE age category can be assigned to a product at a time).
  5. Click Save. The activity product is now searchable by the age category you selected.
  6. To return to the Products page, click Close.

Note: If your account has Age Validation enabled and you want to override the age ranges set up for an Age Category, click here.

A special category, which determines if the lift ticket can be loaded onto an existing RFID card. This is primarily intended for users who support RFID at their resort. Works in conjunction with the SiriusWare Two-Way Interface-Rate Lookups and Reservation Delivery to allow users to reload their cards automatically.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the RFID Reloadable tab. The RFID Reloadable window appears.

  4. Check the RFID Reloadable box.
  5. Click Save. The lift ticket product is now searchable by RFID reload capability.
  6. To return to the Products page, click Close.

Specify the lesson type, such as Private, Group, or Guided, for a lesson product.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Lesson Type. The Lesson Type window appears.

  4. Select the lesson type for the product.
  5. Click Save. The product will appear in searches filtered by lesson type.
  6. To return to the Products page, click Close.

Specify an age category, or range of ages, for a lesson product.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Lesson Age Group tab. The Lesson Age Group window appears.

  4. Select an age group for your lesson product.
  5. Click Save. The lesson product will appear in searches for the selected age group.
  6. To return to the Products page, click Close.

Specify a location for a lesson product.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Lesson Location tab. The Lesson Location window appears.

  4. Select a location for your lesson product.
  5. Click Save. The lesson product will appear in searches filtered by the selected location.
  6. To return to the Products page, click Close.

Specify an ability level for a lesson product.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Lesson Ability tab. The Lesson Ability window appears.

  4. Select an ability level for your lesson product.
  5. Click Save. The lesson product will appear in searches filtered by the selected ability level.
  6. To return to the Products page, click Close.

Specify whether the lesson product is for a ski lesson or snowboard lesson.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Ski or Snowboard tab. The Ski or Snowboard window appears.

  4. Select either Ski (lesson) or Snowboard (lesson).
  5. Click Save. The lesson product will appear in searches filtered by your selection.
  6. To return to the Products page, click Close.

Specify whether rental is part of a package.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Rental Package tab. The Rental Package window appears.

  4. Select whether the rental product is part of a rental package.
  5. Click Save.
  6. To return to the Products page, click Close.

Specify whether the rental equipment comes with or without a helmet.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Equipment Rental Safety tab. The Equipment Rental Safety window appears.

  4. Select whether the equipment rental comes with or without a helmet.
  5. Click Save. The product will appear in searches filtered by your selection.
  6. To return to the Products page, click Close.

Select a level that most closely describes the equipment being rented.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Equipment Level tab. The Equipment Level window appears.

  4. Select the equipment level for the rental product. For example, if the product is for ski rental, you can designate that the skis are designed specifically for an intermediate-advanced skier (the rental type choices will vary depending on how your attribute is set up).
  5. Click Save. The rental product will appear in searches filtered by the selected equipment level.
  6. To return to the Products page, click Close.

Specify the type of season pass for lift tickets.

  1. From the Inntopia RMS home page for your property, click the Products tab. The Products page appears with your available products listed.
  2. Find the product you want to work with and from its corresponding Settings menu, click Attributes. The Attributes screen for that product appears.
  3. Click the Pass Type tab. The Pass Type window appears.

  4. Select the type of pass you want to designate for the pass product (the type of passes will vary depending on how your attribute is set up).
  5. Click Save. The product will appear in searches filtered by your selection.
  6. To return to the Products page, click Close.