Remote System Reservations Report

1. In Inntopia CRS, click the Reports & AR/AP tab. The Reporting, Receivables and Payables page appears.
2. From the list of reports, under the Administrative section, click Remote System Reservations. The date selector appears.

   

3. You can search for reservation information by either Date Reserved or Date Checking In. In the From and Until fields beneath the appropriate header, enter a date range for the report.
4. From the Remote System drop-down list, select the remote system for which you would like to see reservation information.
5. Click Search. The Remote System Reservations Report appears. A sample report appears below.

   

   Show Me Column Descriptions

   • Sales Channel – Name of sales channel in which reservation was made
   • Itinerary ID – Itinerary ID number
   • Item ID – Number corresponding to an item on the itinerary
   • Reservation Date – Date on which itinerary was reserved
   • Check In Date – Reservation check-in date, or "start" date
   • Customer – Last name of customer who reserved the itinerary
   • Supplier – Name of product supplier
   • Product – Name of product that was reserved
   • XRef – Integrated product cross-reference code
   • Price – Dollar amount of reservation
   • TaxesFees – Dollar amount of reservation taxes and fees
   • Remote System Confirmation Number – Reservation confirmation number provided by the remote system
   • Remote System Barcode Id – Voucher barcode ID for non-integrated product (if applicable) 
   • Status in Remote System – Status of the reservation in the remote system. Depending on the remote system, you may see terms such as confirmed, pending confirmation, pending cancellation confirmation, or cancellation confirmed.
   • Status in Inntopia – Status of the reservation in the Inntopia System. Reservations are listed as either confirmed or cancelled in the Inntopia System.
   • Retransmit – Double dash (- -) indicates a normal, successful transaction. A Submit button in this column indicates an abnormal, unsuccessful transaction. If you are unsure why a transaction was unsuccessful, you must contact Inntopia Partner Services and the remote system administrator to correct the problem before selecting Submit.
   • Override – An Override button in this column indicates a remote-system reservation can be unlocked/cancelled in Inntopia only (it does not send the cancel to the external system) without needing to submit a request to Inntopia staff.
   • Details – A Details link in this column indicates there is additional information available about that itinerary item.

If a reservation on the report shows a problem and you are unsure what's causing the issue, you must contact Inntopia Partner Services and the remote system administrator to correct the problem before re-transmitting the reservation.

Depending on the remote system in use, some reservation items can be unlocked and cancelled in Inntopia.

• An Override button appearing in the Override column lets a user cancel a remote-system reservation in Inntopia only (it does not send the cancel to the remote/external system).

  

• The Override button appears only on rows that:
  • have a remote confirmation,
  • are not already “Cancelled Directly in Rsys,” and
  • are not queued for retransmit.
• The Item ID column indicates which item on the itinerary is being overridden.
• When an override is successful, the row’s button changes to a green Overridden button.

  

• When an override fails, a Retry button appears. Hovering your mouse over the Retry button displays an explanation of why the override failed.