Remote System Reservations Report

The Remote System Reservations Report shows a history of successfully booked remote system reservations and allows you to manage the reservations that failed to transmit.

If a reservation does fail to transmit, the Submit button lets you queue the reservation to be re-sent once any issues preventing message transmission have been resolved. A View Details link also appears, allowing you to view the Itinerary History Detail for that failed reservation .

  1. In Inntopia CRS, click the Reports & AR/AP tab. The Reporting, Receivables and Payables page appears.
  2. From the list of reports, under the Administrative section, click Remote System Reservations. The date selector appears.

  3. You can search for reservation information by either Date Reserved or Date Checking In. In the From and Until fields beneath the appropriate header, enter a date range for the report.
  4. From the Remote System drop-down list, select the remote system for which you would like to see reservation information.
  5. Click Search. The Remote System Reservations Report appears. A sample report appears below.

    • Sales Channel – Name of sales channel in which reservation was made
    • Itinerary ID – Itinerary ID number
    • Reservation Date – Date on which itinerary was reserved
    • Check In Date – Reservation check-in date, or "start" date
    • Customer – Last name of customer who reserved the itinerary
    • Supplier – Name of product supplier
    • Product – Name of product that was reserved
    • XRef – Integrated product cross-reference code
    • Price – Dollar amount of reservation
    • TaxesFees – Dollar amount of reservation taxes and fees
    • Remote System Confirmation Number – Reservation confirmation number provided by the remote system
    • Remote System Barcode Id – Voucher barcode ID for non-integrated product (if applicable) 
    • Status in Remote System – Status of the reservation in the remote system. Depending on the remote system, you may see terms such as confirmed, pending confirmation, pending cancellation confirmation, or cancellation confirmed.
    • Status in Inntopia – Status of the reservation in the Inntopia System. Reservations are listed as either confirmed or cancelled in the Inntopia System.
    • Retransmit – Double dash (- -) indicates a normal, successful transaction. A Submit button in this column indicates an abnormal, unsuccessful transaction. If you are unsure why a transaction was unsuccessful, you must contact Inntopia Partner Services and the remote system administrator to correct the problem before selecting Submit.

    If a reservation on the report shows a problem and you are unsure what's causing the issue, you must contact Inntopia Partner Services and the remote system administrator to correct the problem before re-transmitting the reservation.