Comparison Tool

Call center agents can compare multiple itineraries on one screen to help their customers select the full vacation that is best for them. Agents tag items from search results as favorites and can then build multiple itineraries for a customer by adding various favorite items to itineraries in a side-by-side comparative view. Agents can also send those itineraries in a quote to customers who can then decide whether to book immediately or modify the itinerary further before booking.

Agents can create a comparison with or without customer information associated with the itineraries; however, to send the quote, or save or reserve an itinerary, a customer must be associated with the quote or itinerary.

Note: To use the Comparison Tool, you must begin your CRS Search session in Agentopia.