Inntopia + FareHarbor™

The integration between Inntopia Commerce  and the FareHarbor POS system allows Inntopia resellers to offer time-based tour, activity, rental, and attraction products sold through FareHarbor.

Through the integration, suppliers can seamlessly offer their products that are on the FareHarbor platform through Inntopia resellers' sales channels. Base products created in FareHarbor are imported into the supplier's Inntopia RMS account as group leader products where the supplier categorizes and activates the group leader products. For information about grouped products, click here.

Guests search for and select specific activity times or variations to add to their itinerary at which time the specific product is created in the Inntopia RMS account. Availability and pricing are displayed in real time, and required booking details (e.g., pickup location, age, or meal selection for a full-day tour) are collected during checkout.

Note: Priced customer requirements for this integration are still in development; however, that feature is expected to be available soon.

  • Suppliers' base products are created in FareHarbor.
  • Base products are imported from FareHarbor into Inntopia RMS as inactive group leader products.
  • Suppliers create a dedicated FareHarbor supplier account within Inntopia RMS and use it to:
    • Activate and categorize group leader products,
    • Set group leader product base rate to zero, and
    • Configure group leader taxes and fees at the company or category level.
  • Availability and rates appear in real time in search results.
  • Group member products are auto-created in the Inntopia RMS supplier account upon being added to an itinerary.
  • Customer requirements are collected during Inntopia check-out.
  • Availability and rates are re-verified upon clicking Reserve.
  • Reseller collects payment and remits to the supplier.
  • Cancellations and refunds are processed by the reseller.

The following features are not currently supported in the integration:

  • Existing supplier accounts cannot be used; a new FareHarbor supplier account must be created.
  • Lodging products
  • Net rates
  • Packaging
  • Product-level taxes (Taxes must be set at the company or category level.)
  • Priced customer requirements (coming soon)

To prevent over-bookings, a pre-book check is performed upon reserve. If the product or time is no longer available, the guest or agent is presented with a message that they should choose another product or time.

Every integration implementation is unique; therefore, installations and their time lines can vary.

The first step is to contact the integration vendor to confirm that you plan to integrate with Inntopia. Once your integration project is scheduled with Inntopia, a plan to initialize the integration, complete any necessary training and configuration, perform testing, and go live with the full integration will be put in place.

  • The Inntopia + FareHarbor integration allows for the Inntopia system to automatically receive rates, and inventory; therefore, there is no need to configure them in your Inntopia system.
  • When product group leaders are created automatically in Inntopia RMS, the system auto-generates and sends emails to the supplier. For these emails to be delivered, Suppliers must have a Reservation Notification email set up.

To ensure group leader products appear in search results, suppliers must activate, assign a category, and set a rate of zero to the group leader products. Individual group member products created within those groups do not require activation, categorization, or rate assignment.

  1. Each time you receive an email notifying you that a new group leader product has been auto-created, log in to your Inntopia.RMS account and activate the new group leader product.
  2. From the list of products on the Products page, select the group leader product name. The Descriptions window appears.
  3. In the Product Category field on the Descriptions window, select the product category that best describes the group leader product.
  4. Click Save.
  5. Open the Tape Chart, find the group leader product, and, using the Bulk Loader, set its Base Rate to zero and its End Date out two years from today.

The individual products that guests and agents see in Inntopia search results are products pulled from the FareHarbor database in real time. When a guest or agent clicks Reserve to add a product to an itinerary, the product is then automatically created in the supplier's Inntopia RMS account. The auto creation of FareHarbor group member products includes pulling all product information, including rates, availability, product category, etc.

For information on fees to implement the FareHarbor integration, contact Inntopia Partner Services.