Call Center Agent Training
You: Someone who works in the call center at a resort or online travel agency booking itineraries for guests.
What You Need to Know: Find and add guests; Search for products (both lodging and activities); Create quotes; Compare itineraries; Confirm reservations; Cancel or modify bookings.
Online Learning
Our Agentopia 101 course is the place for you to start. We will teach you everything you need to know about working with itineraries within Agentopia: navigating the screen, finding a guest, searching for lodging and activity products, confirming a booking, cancelling or modifying a booking, processing a refund, and much more.
Blog Posts
Our blogs are a great source of additional information. Here are a few articles beneficial to your job role to compliment your training:
- Agentopia: Explore the Itinerary Timeline – Learn about the information provided within the Itinerary Timeline.
- Are Your Agents Using the Comparison Tool? – Boost customer booking experience with the Comparison Tool.
- Making Your Deposit Schedules Work for You – Explore how to set up deposit schedules and understand how they calculate.
Tips
Our tips are designed to give you a quick idea of something to try or a solution to a problem you may have recently encountered. A few useful ones include:
- What Do the Itinerary Colors Mean? – Decode the color indicators in itinerary search results.
- Delete Selected Items? Yes, Please! – Easily remove multiple items from an itinerary within Agentopia.
- Benefit from Itinerary Notes – Communicate internally about guests and itineraries, so the right people get the message.
- Displaying Products on Itineraries – Display multiple identical products on an itinerary as either a single line item or individual line items.
Inntopia Help
Inntopia Help is our online knowledge center. Here are a few topics to get you started:
